Employee Self Service

Employee self-service is a widely used human resources technology that enables employees to perform many work related functions, such as applying for reimbursement, updating personal information and accessing company benefits information. Traditionally, these functionalities were largely paper-based, and were maintained by management or administrative staff.

Employee self-service is often available through the employer’s Intranet, portal or SaaS platform. Employee self-service software, once sold as a stand-alone product, is now usually incorporated into more comprehensive HR automation systems.

In an increasingly competitive employee talent market, employee self-service system helps to create a positive work culture and to retain talent by giving workers direct control over their employment information. Employee self-service systems are being optimized for mobile more and more on social media-like platforms, and are often part of larger employee engagement strategies, which can include wellness programs, recognition, learning management systems and organization-wide social activities.

The features of HR self-service software include the following:

• Payroll capabilities, such as online access to pay stubs, the ability to change tax withholding and deduction amounts, and logging work time and hours
• Shop for and choose benefit programs and manage open enrollment and other changes, such as major life events
• Modify retirement investment plans, such as changing employee contributions, setting up loans and making withdrawals.
• Business travel and expense management